FAQ

Find answers to frequently asked questions on orders, invoicing and Coupa.

Orders

Invoicing

What are TomTom's invoice requirements?
Where should I send my invoices to?
Our invoices are prepared in PDF format and emailed to our customers. How will that change with Coupa?
Can I send more than 1 invoice per order?
My invoice is waiting for a goods receipt? What do I need to do?
Who can I contact if I have a question about my invoice or payment?
When I use e-invoicing, will I get a copy of the invoice generated electronically?
I do not have an order; can I still send an invoice to TomTom?

Coupa

What is the Coupa Supplier Portal (CSP)?
What are the advantages, as a supplier, to use Coupa and the Coupa Supplier Portal (CSP)?
Where can suppliers learn how to use the Coupa Supplier Portal (CSP)?
Where can suppliers find more information about working with Coupa?
How much does it cost to join the Coupa Supplier Portal (CSP)?
How do suppliers join the Coupa Supplier Portal (CSP)?
What happens if a supplier does not register for the Coupa Supplier Portal (CSP)?
Does the supplier always need to click the acknowledge button on the CSP and/or pushed email?
Can suppliers continue with their current methods of invoicing?
If I already make use of Coupa Supplier Portal for another customer, do I need to register again?
What is “Supplier Actionable Notifications” (SAN)?
What options does SAN offer to me as a supplier?
Can I change from SAN to CSP or from CSP to SAN when I want?
My invitation to create a CSP account has expired. Can I get a new invite?
Can we get registered on Coupa (either for CSP or SAN) with our multiple email addresses?
Can we get registered on Coupa (either for CSP or SAN) with one common email address for our multiple entities?
I send few / only one invoice per year to you, still I need to opt for Coupa?