FAQ

Find answers to frequently asked questions on orders, invoicing and Coupa.
Orders
  • How will I receive the orders from TomTom?
  • What is the purpose of a Purchase Order acknowledgement by the supplier?
  • Who can I contact if I have a question about the order?
  • The order from TomTom is not correct, how can I request an adjustment?
  • Why is there no VAT / Tax calculated on my order?
Invoicing
  • What are TomTom's invoice requirements?
  • Where should I send my invoices to?
  • Our invoices are prepared in PDF format and emailed to our customers. How will that change with Coupa?
  • Can I send more than 1 invoice per order?
  • My invoice is waiting for a goods receipt? What do I need to do?
  • Who can I contact if I have a question about my invoice or payment?
  • When I use e-invoicing, will I get a copy of the invoice generated electronically?
  • I do not have an order; can I still send an invoice to TomTom?
Coupa
  • What is the Coupa Supplier Portal (CSP)?
  • What are the advantages, as a supplier, to use Coupa and the Coupa Supplier Portal (CSP)?
  • Where can suppliers learn how to use the Coupa Supplier Portal (CSP)?
  • Where can suppliers find more information about working with Coupa?
  • How much does it cost to join the Coupa Supplier Portal (CSP)?
  • How do suppliers join the Coupa Supplier Portal (CSP)?
  • What happens if a supplier does not register for the Coupa Supplier Portal (CSP)?
  • Does the supplier always need to click the acknowledge button on the CSP and/or pushed email?
  • Can suppliers continue with their current methods of invoicing?
  • If I already make use of Coupa Supplier Portal for another customer, do I need to register again?