Engineer II - IT Applications (Microsoft Administrator)
What you'll do
- Lead the administration and continuous improvement of collaboration platforms including Microsoft Teams, Slack, Miro, Exchange and comparable solutions.
- Provide L2 operational support—troubleshoot escalated issues, resolve complex problems, and ensure optimal platform performance and user experience.
- Evaluate new platform features and updates through technical assessments and pilot programs.
- Deliver clear, actionable recommendations to the management team on feature adoption, process enhancements, and technology investments.
- Collaborate closely with vendors on new feature releases, roadmap planning, and aligning platform capabilities with business strategies.
- Act as the subject matter expert (SME) for collaboration platforms, educating and supporting users across the organization.
- Develop and maintain documentation, best practices, and standard operating procedures for platform usage and support.
- Monitor platform analytics and user feedback to identify areas of improvement and propose actionable solutions.
- Stay informed about industry trends, best practices, and emerging technologies in the digital collaboration space.
- Coordinate with Legal and Security teams to ensure compliance, data protection, and risk management for all collaboration tools.
What you'll need
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Minimum of 5 years of experience managing and supporting collaboration platforms such as Exchange, Microsoft Teams, Slack, Miro, or similar technologies.
- Proven experience in providing L2 operational support and resolving escalated technical issues.
- Strong technical skills in platform administration, configuration, and integration with other enterprise systems.
- Demonstrated ability to assess new features and technologies and translate technical findings into business recommendations.
- Experience in collaborating with third-party vendors for feature releases, escalations, and strategic planning.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple tasks and priorities in a dynamic environment.
- Analytical mindset with a focus on continuous improvement and innovatio
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