Quality Assurance Manager
Quality Assurance - Paris, France
Quality Assurance Manager
Quality Assurance - Paris, France
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At TomTom...

You’ll move the world forward. Every day, we create the most innovative mapping and location technologies to shape tomorrow’s mobility for the better.

We are proud to be one team of more than 5,000 unique, curious, passionate problem-solvers spread across the world. We bring out the best in each other. And together, we help the automotive industry, businesses, developers, drivers, citizens, and cities move towards a safe, autonomous world that is free of congestion and emissions.

As Quality Assurance Manager in the Automotive Quality Team, you will be responsible for managing the communication with customers for all issues that are reported to TomTom. Ensure the interface between the customer and the TomTom teams. You will also facilitate the different analysis and ensure that the action plans are implemented in a timely manner. You should be capable to challenge the TomTom technical teams and review the SW code with customers if needed.

Are you a fluent French speaker with a proven track record within Quality Assurance? Do you have a software background? Are you a leader who enjoys working in the Automotive industry? Then is your opportunity! 

What you’ll do 
  • Manage communication with customers (French and English) for any customer request or complaint about products or services in mass production 
  • Manage the treatment of issues (SW, maps, and services) with TomTom teams. Being capable to dig in technical details 
  • Drive the 8D analysis with all stakeholders and validate the outcomes before releasing to customers 
  • Report to the customer the progress of the analysis in a structured way 
  • Prepare and participate in the Customer Analysis Reviews 
  • Support the project team in the product launch phases 
What you’ll need
  • Software engineering background (minimum 3 years) 
  • Experience in managing good relationships with business customers
  • Experience in managing the communication between internal and external stakeholders 
  • Experience in Root cause analysis (8D, 5 whys) 
  • Ability to understand and guide customers with any problems and obstacles 
  • Leadership skills to convince the team to act in any difficult situations 
  • Excellent collaborative and communication skills in English (German is a plus) 
Meet your team

We are TomTom Automotive. In our team, your work will accelerate the future of driving. We provide car manufacturers with the modular components that they need to create competitive, tailor-made infotainment systems, and the mapping technology that are enabling self-driving cars to see beyond their sensors. With over 25 years of experience in delivering leading in connected navigation software, traffic information and highly accurate digital maps, we are a trusted partner to the global automotive industry. ​ 

Meet your team 

We are TomTom Automotive. On this team, your work will accelerate the future of driving. We provide car manufacturers with the modular components they need to create competitive, tailor-made infotainment systems, and the mapping technology that are enabling self-driving cars to see beyond their sensors. With over 25 years of experience in delivering leading in connected navigation software, traffic information and highly accurate digital maps, we are a trusted partner to the global automotive industry. ​

Achieve more We are self-starters who play well with others. Every day, we solve new problems with creativity, meet new people and learn rapidly at our offices around the world. We will invest in your growth and are committed to supporting you. In everything we do, we’re guided by six values: We care, putting our heart into what we do; we build trust (you can count on us); we create – driven to make a difference; we are confident, but don’t boast; we keep it simple since life is complex enough, and we have fun because life’s too short to be boring. 

After you applyOur recruitment team will work hard to give you a meaningful experience throughout the process, no matter the outcome. Your application will be screened closely, and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through your onboarding.

TomTom is an equal opportunity employer

We celebrate diversity, thrive on each other’s differences and are committed to creating an inclusive environment at our offices around the world. Naturally, we do not discriminate against any employee or job applicant because of race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age. 

Ready to move the world forward?
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