MapVis QA Manager
Test Engineering - Amsterdam, The Netherlands
MapVis QA Manager
  • Location: The Netherlands, Amsterdam
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At TomTom…
You’ll move the world forward. Every day, we create the most innovative mapping and location technologies to shape tomorrow’s mobility for the better.

We are proud to be one team of more than 5,000 unique, curious, passionate problem-solvers spread across the world. We bring out the best in each other. And together, we help the automotive industry, businesses, developers, drivers, citizens and cities move towards a safe, autonomous world that is free of congestion and emissions.

What you’ll do

Each engineering team takes accountability for the quality of their products. The QA Manager is there to guide and coach the teams in quality-process related matters. This includes defining and tracking quality standards and quality metrics. The QA Manager will liaise with internal and external customers to offer the best possible service. 

Although the engineering team owns the test strategy for each product, the QA Manager will be a key stakeholder of the test strategy. In the case of acquired commitments with our customers the QA manager owns the test plans and the associated risks. As a QA Manager your responsibilities will include:-

  • Own the general-purpose quality metrics like the PMI (Product Maturity Index), MTTR (Mean Time To Repair)and Change Failure Rate. This means defining the metrics, tracking them, reporting on them and acting upon them.

  • Assist the engineering teams in defining and tracking domain-specific quality metrics (e.g. rendering accuracy, rendering performance, server latency, etc.).

  • Own the defect triaging process, making sure defects receive a prompt attention by the teams. The QA Manager must ensure every defect gets the right level of attention. The QA Manager may act as the main contact point towards internal and external customers for defects and quality issues in general. 

  • Own the customer-feedback processes. Not every piece of customer feedback comes in the form of logged defects. We can obtain multiple types of feedback from our customers (including qualitative feedback, surveys and in-app analytics). The QA Manager establishes the right channels to gain the necessary insights to continue improving the quality of our products. 

  • Owns the processes to improve quality in a structural way. To that end the QA Manager drives retrospectives and RCA (post-mortems) to identify learning points and improvement actions, and make sure these are followed up by the engineering teams. 

What you’ll need
  • Experience with Quality metrics and accountability for its health.

  • A proven track record of working in large organisations – more than 3 teams.

  • Experience with defect triaging process. Leadership skills to get right level of attention from different teams.

  • 5+ years of experience with industry standard test strategies.

  • Experience with improving processes - conducting retros and RCAs to improve the process.

  • Good to have – Customer facing experience.

  • Good to have – Experience with map rendering quality metrices.

Meet your team

In the MapVis Product Team we develop map rendering technology that can be integrated into navigation systems and location-based applications. We provide our technology to our customers in the form of cloud-based APIs and SDKs. 

We understand quality and quality-management processes as a source of competitive advantage. As part of our product-led and outcome-oriented culture we believe it is crucial to have mechanisms in place to measure and improve the quality of our products in a continuous manner. The job of the MapVis QA Manager is to establish those mechanisms and to ensure they are being correctly applied, evolved and perfected.

Achieve more
We are self-starters who play well with others. Every day, we solve new problems with creativity, meet new people and learn rapidly at our offices around the world. We will invest in your growth and are committed to supporting you. In everything we do, we’re guided by six values: We care, putting our heart into what we do; we build trust (you can count on us); we create – driven to make a difference; we are confident, but don’t boast; we keep it simple, since life is complex enough; and we have fun because life’s too short to be boring. 

After you apply
Our recruitment team will work hard to give you a meaningful experience throughout the process, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through your onboarding.

TomTom is an equal opportunity employer
We celebrate diversity, thrive on each other’s differences and are committed to creating an inclusive environment at our offices around the world. Naturally, we do not discriminate against any employee or job applicant because of race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age.

Ready to move the world forward? 

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