UX Researcher - Web and App
Product Design - Amsterdam, The Netherlands
UX Researcher - Web and App
Product Design - Amsterdam, The Netherlands
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At TomTom…

You’ll move the world forward. Every day, we create the most innovative mapping and location technologies to shape tomorrow’s mobility for the better.

We are proud to be one team of more than 5,000 unique, curious, passionate problem-solvers spread across the world. We bring out the best in each other. And together, we help the automotive industry, businesses, developers, drivers, citizens and cities move towards a safe, autonomous world that is free of congestion and emissions.

What you’ll do

As a UX Researcher, you will be responsible for driving the UX research for online and mobile consumer products. You are passionate about designing and executing user research and usability testing, sharing findings and recommendations and contributing to a desirable online and mobile experience.

As part of the Amsterdam-based UX Research team, you will work closely together with an in-house product team of UX Designers, Engineers, Information Architects and Product Management to invent, improve and implement Interaction Models, Information Architectures, and User Interfaces of online and mobile products.

  • Think holistically about the end-to-end user experience.

  • Design, plan and execute research and usability testing for existing and new online and mobile products and prototypes.

  • Collect analytics, perform statistics, interpret and categorize user data and summarize the results.

  • Initiate and execute A/B testing, card sorting studies and tree jacks.

  • Guide the preparation of user test materials, such as prototypes.

  • Setup service design tracks to proactively identify areas that need to be explored and drive the agenda.

  • Promote the use of personas and user journeys throughout the product development process.

  • Distill new insights from the user research and come up with practical improvements.

  • Connect quantitative and qualitative user insights.

  • Perform (usability) reviews of product concepts and do literature research.

  • Assist in developing designs from concept to final release.

  • Organize and participate in concept development and design ideation.

What you’ll need

  • 3+ years of industry experience in UX research with online and mobile products, of which at least 1 year as an in-house UX researcher.

  • An advanced degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Ethnography, Industrial Design or related discipline.

  • A deep understanding of user experience challenges of web and mobile products and services.

  • In-depth experience with the whole package of qualitative and quantitative user research methods and tools (such as in-depth interviews, card sorting, tree jack, usability testing A/B testing and questionnaires.

  • A good understanding of statistics and research design.

  • An interest in understanding and applying behavior design tactics.

  • An understanding of Information Architecture and User-Centered Design Methodology.

  • Strong conceptual skills.

  • Relentless attention to consistency and detail.

  • Persuasive communication skills.

  • Creative problem solver, team player, self-motivated and dedicated to excellence.

  • Enthusiasm and positive energy.

  • A passion for technology and gadgets in general.

  • Experience with standard graphic design applications such as Adobe Creative Suite or similar tools.

  • Experience in exploring the possibilities of big data is a plus.

  • Experience with After Effects, Principle and Figma is a plus.

  • Visible as a User Experience advocate, both inside and outside TomTom (e.g. in UX community).

  • Solid time-management and prioritization skills with the ability to run simultaneous projects.

  • Fluency in English.

Achieve more

We are self-starters who play well with others. Every day, we solve new problems with creativity, meet new people and learn rapidly at our offices around the world. We will invest in your growth and are committed to supporting you. In everything we do, we’re guided by six values: We care, putting our heart into what we do; we build trust (you can count on us); we create – it’s how we make a difference; we are confident, but don’t boast; we keep it simple because life is complex enough; and we have fun because life’s too short to be boring. 

Ready to move the world forward?

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout the process, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through onboarding.

TomTom is an equal opportunity employer. We celebrate diversity, thrive on each other’s differences and are committed to creating an inclusive environment at our offices around the world. Naturally, we do not discriminate against any employee or job applicant because of race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age.


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