Traffic Quality Specialist
Map Operations - Tokyo, Japan
Traffic Quality Specialist
Map Operations - Tokyo, Japan
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業務内容

·The Traffic and Travel Information Product UnitのGIS技術者として、顧客からの交通事故、道路閉鎖およびその他の交通関連のフィードバックを検証し、外部サイトと社内ツールを使用して交通情報の品質向上を目指します。これらの情報はTomTomの企業パートナー、自動車産業、政府、そして世界中の運転手に提供され、顧客の満足に直接貢献する仕事です。

·東京オフィスで勤務しながら、様々な国籍のチームメンバーと協力して業務に携わっていただきます。

·具体的には次のような業務があります:

- TomTomの交通情報データベースの品質を向上する担当者として、外部の情報や社内外からのフィードバックを基に、社内ツールを使用して交通情報を管理する

- 企業間および顧客からの重要な事項や要求について、迅速な解決を目指す

- 社内ツールの検証を実行したり、ツールの改善に貢献する

- 積極的に新しい情報を検索する

応募資格

·母国語が日本語であること

·英語(社内で会話ができるレベル)

·技術的な知識の習得や業務経験

·MS Excelスキル

·分析的思考能力や調査能力

·自律的に業務を行う能力。すべての会議はリモートで行う

·チーム内で連携して業務を行ったり、チームメンバーをサポートする協調性

·人からのアドバイスやフィードバックを受けて改善できる柔軟性

·独創的に考え、興味を持って独自の視点とアプローチで問題解決する能力

チーム・製品部門について

The Traffic and Travel Information Product Unit (TTI)は、TomTom Location Technology Productsテクニカル部門の一部であり、交通および移動関連のコネクテッドサービスの開発を担当しています。何億もの接続されたデバイスから収集されたプローブデータを使用して、人の移動の最適化に役立つ製品やサービスを多くのドライバーや企業に提供しています。その中でも、TTIの主力サービスであるTomTom Trafficは、地域社会と連携しながら、ドライバーや企業にリアルタイムで高精度な予測分析を提供しています。 

絶えず変化する道路や交通の状況に対応する条件やニーズに応え、高い顧客満足度を得る製品を提供するために、Content Operationsチームは、リアルタイムの交通に関する事象を管理しています。

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At TomTom…

Our vision is a safe, connected, autonomous world, free of congestion and emissions. To achieve this, we are on a mission to create the most innovative technologies to help shape tomorrow’s mobility. Our core technology – real-time maps, navigation software, traffic and services makes us well positioned for future growth in the connected world that demands smart mobility solutions.

What you’ll doAs a GIS Technician in the Traffic and Travel Information Product Unit you will be responsible for validating customer feedback involving traffic incidents, road closures and other relevant traffic information. You will use external sources and internal tools to improve the quality of our products. The products you help create are sold to our business-to-business partners, the automotive industry, governments and over the air to drivers around the world. You will directly contribute to their customer satisfaction.

We offer you a challenging role in an international and innovative organization. You will be part of a culturally diverse team, working in Japan with a team from all over the world.

We are looking for an independent self-starter able to personally own the following activities:

  • You will be an expert on reporting, checking and analyzing tools, to improve the quality of our traffic information databases.
  • You will resolve business-to-business and customer care escalations.
  • You will contribute to improving current systems and flagging any bugs to engineers.
  • Pro-active searching for new information on the internet.
What do we expect from you?
  • Native Japanese
  • Fluent in English (company language).
  • Technical affinity
  • MS Excel skills
  • Analytical thinking and research skills
  • Able to work autonomously, as reporting and all meetings will be remote
  • You are passionate about working within the team, supporting other team members, taking advice and feedback from others
  • Think creatively, be curious, bring a unique perspective and approach to problem-solving!
Meet your team

The Traffic Information and Product Unit is part of the TomTom Location Technology Products Technology Unit and is responsible for developing traffic and travel related connected services. Road conditions and congestion are changing constantly and as a result, sophisticated algorithms are required to provide industry leading products. To ensure the very best customer experience engineering is complimented by a Content Operations team, which moderates real-time reports about the changing conditions. Our unit delivers off-the-shelf traffic and travel components that are easy to integrate and that are validated in our own consumer products.

Achieve More!We are self-starters who play well with others. Every day, we solve new problems with creativity, meet new people and learn rapidly at our offices around the world. We will invest in your growth and are committed to supporting you. In
everything we do, we’re guided by six values: We care, putting our heart into what we do; we build trust (you can count on us); we create – driven to make a difference; we are confident, but don’t boast; we keep it simple, since life is
complex enough; and we have fun because life’s too short to be boring.

After you applyOur recruitment team will work hard to give you a meaningful experience throughout the process, no matter the outcome. Your application will be screened closely, and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through your onboarding.

TomTom is an equal opportunity employerWe celebrate diversity, thrive on each other’s differences and are committed to creating an inclusive environment at our offices around the world.

Ready to move the world forward?

We would like to meet you!
Please apply through www.tomtom.com/careers.
We kindly ask you to complete the form and attachments in English.
Pre-employment screening of all external candidates is part of the selection process.

#LI-EVELYNL

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