Every day, at TomTom, we work very hard to bring you the best navigation experience ever. A big part of this work is to continuously improve the quality of the maps, services and software that your sat nav runs on.

It has become clear that some of our older generation navigation devices do not have sufficient resources to run the newest maps and software available.
How it will affect your device
For affected devices (see the full list of affected devices at the end of the page),
  • You will not be able to renew maps or services.
  • If you have an active subscription to map updates or TomTom services, you will continue receiving those until the subscription runs out.
  • You will not receive new software updates.
  • Your device will continue to function as it does now, but your map will become out-of-date and as such navigation will be less accurate.
List of affected devices
Devices no longer supported - Motorcycle:
Rider V1
Rider V2
Rider V3
Rider V5
Devices no longer supported - Car:
GO 750 (LIVE) (W4/W7/W8)
XL IQ Routes² (GG/GH/GI/GJ/GP)
VIA 110(AG)/130/135(AV/AQ)
GO 630 (JB)
XL IQ Routes (RU/RS)
GO 825 (FY)
ONE XL (L1/L2/L3/L4/L7/L9)
ONE 2nd Edition (E1/E2/Z1/Z2/Z3)
GO 300 (M1)
GO 520 (M2/M4)
GO 550 LIVE (W3)
VIA 120 (AI)
VIA 125 (BH)
GO 825 (FB)
GO 930 (J6)
GO 920 (M8)
GO 1005 (SI)
GO 2535 (SM)
GO 1005 (SQ)
XL v4 (GV)
GO 950 (W1)
GO 750 (W6)
START 50/55 (GZ)
XL 30 Series (RB/RC/RH/RI/RM/RN/RO/RV)
Start (XA/XB/XC/XD)
GO 1000 (LIVE) (TD/TB)
GO 720 (M6/M9)
GO LIVE 1050 / GO LIVE 2050 (SB)
XL IQ Routes LIVE (R1/R2)
Start 20(AO)/25(BK)
ONE XL HD Traffic Europe (F3)
ONE 3rd Edition (Y1/Y2/Y3/Y4/Y5/Y7/Y8)
GO 500 (2005) (M3)
GO 530 (J1/J2)
GO 710 (V5)
VIA 220 (AR)
VIA 125 (BM)
VIA 125 (FP)
GO 7000 (LF)
GO 1005 (SJ)
GO 2535 (SN)
GO 1005 (SR)
GO 750 (W2)
GO 940 (WB)
XXL IQ Routes/Classic (RY/RW/RX/GL/GQ)
Start²/Start Classic (XN/XM/XF/XH)
GO 1005 (LIVE) (SF/SB)
GO 700 (M5)
GO 730 (J3/J4)
ONE IQ Routes (P1/PS/P2/PU)
GO 820 (FT)
Start 60(WM)
ONE 1st Edition (G1/G2)
GO (B1)
GO 510 (V5)
GO 540 LIVE (WT)
VIA 110 (AH)
VIA 125 (BG)
GO 820 (FA)
GO 730 (J5)
GO 9000 (LG)
GO 1005 (SE)
GO 2535 (SL)
GO 1005 (SP)
GO 910 (V7)
START 40/45 (GY)
GO 950 (W5)
Why are your maps and live services updates and support stopping for some customers? We’ve been able to continuously improve our maps and software for the past 12 years for TomTom devices. However, over time and due to the available resources on some older devices they are no longer capable of running the latest software and maps. As an illustration, in 2010 a map for Europe was 1.6GB, and today it is 6.5GB.
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