When you set up a TomTom navigation device, download one of our apps or create a TomTom account, we need minimum information to enable you to use features safely and properly. The first time we need access to your location information (including your GPS location), you will see a notification asking for your consent to share this data with TomTom for specific purposes. We also ask your consent before we use your journey information (for instance, your driving patterns and behavior including time, location, direction, search interaction, product usage and other behavioral data) to improve the user experience, meaning depending on the product usage and other device properties or behavior data we improve our products. We only synchronize certain information between apps and devices after we have your consent. You can easily change your consent in the settings of your device, app or via your TomTom account. Withdrawing your consent could mean that some services are no longer available.
In some cases, we process your data based on TomTom’s legitimate interests pursued as a data controller, where we ensure that the processing is legal, reasonable and fair by considering the impact on your rights and freedoms in order to ensure we don’t contradict or place them at unreasonable risk.
It is in TomTom interest that we provide and maintain reliable products and services together with improving the customer experience. To help keeping them working as expected by testing and experimenting with new features, monitoring service performance including its efficiency, and ensuring software optimization, we collect information related to your device or cellular data signal strength, log information to resolve crashes or failures, information for troubleshooting, debugging and other technical diagnostic information.
It is also in our interest to secure our products and services, our systems, your user account, prevent fraud or detect threats or unlawful activities. To achieve this we use process your information subject to appropriate technical and operational measures to protect your identity in accordance with industry practices, taking into consideration the risk represented by the kind of processing activity and the nature of the data in scope.
It is in TomTom interest to improve the customer experience by looking at how and when you use our products and services. This includes collecting information about your activity, how you interact with our apps for example when you last updated your information about your account, timestamps related to your use such as when you last used our services to determine whether you’re still an active user, your interaction with our customer support service.
We also process your data as necessary to conclude and perform our contract with you to operate and provide our services as described in the terms and conditions of our products.
In some circumstances, we process your data to comply with a legal obligation including, for example, to access or disclose certain information if there is a valid legal request from a law enforcement authority or regulator.