TomTom Data Act Statement

This Statement explains how TomTom complies with the EU Data Act, and how you can access your data and transfer it to a third party.

If you purchase a TomTom Personal Navigation Devices (the “PND”) from third-party retail websites or TomTom.com after 12 September 2025, certain data will be generated through your use (the “Data”).

The Data includes both personal data and non-personal data. Examples include product settings, location history and usage logs.

Your data is protected with strong digital rights management encryption to prevent loss and unauthorized access, ensuring it remains secure and accessible only with your authorization. In addition, some data remains inaccessible due to sensitivity, security, and privacy considerations. For instance, deidentified location data, and derived data (traffic congestion) are out of scope.

The PND generates data continuously in real-time and stores it either on-device or remotely. While data formats vary by type, the Data provided to you is machine-readable.

Accessible data is organized into three categories “personal data”, “product information data”, and “system usage data”, each with its own access method explained below. You can access all your Data free of charge.

You can download your personal data from Download my TomTom data – TomTom Support Follow the steps on the linked page. More information about your personal data can be found at TomTom. All personal data are stored on cloud.

The product information data can be viewed directly from your device or through MyDrive Connect. Here below is an example of TomTom Go Expert.

The list below explains the data types and the content stored in it.

You can view product information data directly on your PND device under "Main Menu" or through the MyDrive Connect homepage under "My Device".

The list below explains the data types and the content stored in it.

To download system usage data, follow the steps: (1) Download and install MyDrive Connect on your Windows or Mac computer MyDrive Connect installeren – TomTom Support.

(2) Connect your device to your computer using a USB cable and turn the device on, then log in to MyDrive Connect with your TomTom account.

(3) On the MyDrive Connect homepage, click "My Account" in the top toolbar, then select "System Usage Data." Click the "Download system usage data" button to retrieve your data. You can also delete your system usage data from the device using the “Delete system usage data” button below.

(4) When the download finishes, a pop-up notification will appear. Click "Show in folder" to locate the compressed file. Right-click on the compressed file and select "extract all" to extract the data and an archive “data” folder will appear.

TomTom may change Data specifications or access arrangements when necessary.

In the event of download issues, please contact TomTom so that we can find a solution soon.

3.1 Transfer to third-party
If you want to give another person (e.g., a repair shop) access to your Data, you may follow the same download steps above and transfer the Data through a secure manner to the third party. Important: You are responsible for ensuring they only process Data you agreed to share. TomTom is not liable for any incidents once data is shared.

3.2 Transfer restrictions
You are not allowed to use the Data to develop a connected product that competes with PND, nor share the Data with a third party with that intent; use such Data to derive insights about the economic situation, assets, and production methods of TomTom; abuse gaps in TomTom's technical infrastructure which is designed to protect the Data; share the Data with a third-party considered as a gatekeeper (e.g., Google, Amazon); or use the Data for any purposes that infringe EU law or applicable national law.