Shopping information

When you are ordering from the TomTom webstore, you will need a MyTomTom account. If you do not have one, you will create one during the checkout process. This information is used for administration- and (when needed) shipping purposes.

The MyTomTom account also allows you to check the latest status of your order, makes it easier for placing future orders and it can also be used in TomTom HOME application.

TomTom offers a range of commonly-used online payment options. The availability of a certain payment method may vary per country.

All transactions are carried out by our payment service provider Bibit BV. This name will also appear on your bank- or credit card statement. All of the payments are done via a secure and encrypted connection (SSL). You can check this by the URL on the payment page in your browser (it starts with https://) or double click on the "lock" icon in the lower right corner of your browser.

When you order a shippable product (i.e. a Home charger or an extra windshield mount) your order will be shipped by UPS. By default, we will ship to the same address as your billing address. You can enter a different shipping address in the checkout process.

For shippable products it is not possible to ship to a different country than the country of your billing address. So make sure you are shopping from the correct country website, the country of your billing address. Download products (i.e. maps, voices, safety cameras) do not require shipping but may incur sales tax (CT, MO, NC, NY, OH, PA, TX & WA); you will receive download instructions shortly after a successful payment.

We do our best to deliver your order within 5 business days of order acceptance. Delivery time depends on your location.

When your order is shipped from our warehouse, you will receive an email. It will contain a number and a link where you can trace your package through the UPS website.

TomTom offers you the service to return your new products. This return policy only applies to shippable items not marked as "Road Tested" or "Refurbished."

For the shippable items you bought in the TomTom webstore, we give you the same warranty as you expect when buying them offline.

For any additional questions you might have on our products, the TomTom webstore or your orders or repairs, please also have a look at our <a href="http://www.tomtom.com/support/index.php?Lid=4">online support</a> information.

If your question is not available in the frequently asked questions, the preferred way to contact us is by e-mail. This allows us to explain solutions the best way. For sending your question by e-mail, using or creating a MyTomTom is necessary.

If you wish to contact us by phone, call the <a href="http://www.tomtom.com/support/index.php?Language=1&query=contact&FID=368">phone number</a> for your country.