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Privacy | How we use your data

TomTom Sports Devices and Apps

While you use your TomTom Sports device and TomTom Sports applications, they continuously capture and store information. This includes information about where you are and information such as heart rate, step rate, and body composition. You can learn about the information your TomTom Sports device and TomTom Sports applications capture or use in more detail below.


TomTom Sports applications

You can use the following TomTom Sports applications together with your TomTom Sports device:


When you connect your TomTom Sports device to your computer or mobile device, information captured by your TomTom Sports device and information captured by the TomTom Sports applications can be uploaded to TomTom. The information can also be uploaded to other apps, but only when you explicitly allow it. After each upload the information is deleted from your TomTom Sports device. You can enable the various TomTom Sports applications features and provide permission for the ways in which your information is used. Find out which features and purposes require your permission for us to use your information. We will only use the information for the features and purposes you have enabled or have given us permission for. You can change these settings and withdraw permission at any time.

Please note that if you disable a feature, the information that was sent to TomTom while the feature was enabled will remain available.

You can delete all information you store in TomTom Sports at any time.


TomTom Sports Watch information

TomTom Sports Watch, depending on the specific features of your device and the settings you configured for it, stores and captures the following information after the successful device registration with TomTom Sports:

1. Information stored on your device after successful device registration with TomTom Sports:

     a. The user profile you entered, which includes age, gender, height, and weight.

2.Information captured automatically and continuously while you wear your device:

     a. Time you are active.
     b. Calories burned.
     c. Steps and distance walked.

3. Information captured when you use the associated feature on a TomTom Sports Watch:

     a. Heart rate.
     b. Time when you are asleep.
     c. More frequent capturing of times you are active, heart rate, calories burned, steps, and distance during a sports activity.
     d. Your location, speed, pace, altitude, ascent, and descent during a sports activity that makes use of the location and air pressure sensors.

4. Diagnostic information:

     a. Crash and error logs.

The information captured is processed on the device itself. It is based on the user profile you provided and the measurements provided by the device location, air pressure, motion, and heart rate sensors.

Your TomTom Sports Watch also records crash and error logs while you wear your device. These logs are retrieved from your device by your TomTom Sports applications. You can choose to send crash and error logs to TomTom to help us improve our products.


TomTom Fitness Tracker information

TomTom Fitness Tracker, depending on the specific capabilities of your device and the settings you configured for it, stores and captures the following information after the successful device registration with TomTom Sports:

1. Information stored on your device after successful device registration with TomTom Sports:

     a. The user profile you entered, which includes age, gender, height, and weight.

2. Information captured automatically and on a continuous basis while you wear your device:

     a. Time when you are active.
     b. Calories burned.
     c. Steps and distance walked.

3. Information captured when you use the associated feature on the TomTom Sports Fitness Tracker:

     a. Body fat percentage and muscle percentage reading.
     b. Heart rate.
     c. Time when you are asleep.
     d. More frequent capturing of times you are active, heart rate, calories burned, steps, and distance during a sports activity

4. Diagnostic information:

     a. Crash and error logs.

The information captured is processed on the device itself. It is based on the user profile you provided and the measurements provided by the device motion and heart rate sensors. The TomTom Fitness tracker does not record your location.

Your TomTom Fitness Tracker also records crash and error logs while you wear your device. These logs are retrieved from your device by your TomTom Sports applications. You can choose to send crash and error logs to TomTom to help us improve our products.


Register, receive support, view your activities

By registering your name and email address with TomTom Sports applications, you will be able to receive support, participate in our user forums, and download software updates for your TomTom Sports devices and the TomTom Sports applications.

The information captured by your TomTom Sports device will be uploaded automatically each time you connect your TomTom Sports device to TomTom Sports applications. You will be able to view your information in various reports and graphs, showing your progress and results. If you use a TomTom Sports device that captures your location, you can also view where you have been on a map.


Share your activities to Social Media

In TomTom Sports applications you can share your activities and progress to the social media of your choice. By sharing your information, you will let other people view your TomTom Sports username, activity location and activity information. TomTom will not automatically share your information to any social media site on your behalf. How the information you share with social media is used is subject to the way each particular social media provider works and is governed by their privacy policies. Please familiarize yourself with these before sharing potentially sensitive information. TomTom has no influence over this.


Export your activities to other Sports websites

In TomTom Sports applications, you can configure automatic export of your activities to other Sports websites. You can pause or stop sharing your information with these websites at any time. How the information you share with other websites is used is subject to the way each particular service works, and is governed by their privacy policies. Please familiarize yourself with these before sharing potentially sensitive information. TomTom has no influence over this.


TomTom Sports phone application

When you install the TomTom Sports phone application, or during its use on your Android or iOS device, your Android or iOS device may ask you for the following permissions:

  • Access to your Android or iOS address book, phone call history, and text messages. This is required to enable phone notifications for compatible TomTom Sports devices.
  • Access to your location on your Android device. This is required by Android to enable Bluetooth connectivity between your Android device and your TomTom Sports device for information upload.
  • Access to your camera and photos. This is required to enable sharing on social media.

None of the information accessed above will be sent to TomTom. You can choose to enable access to these features at any time in the settings of your TomTom Sports mobile application.


Enable statistics and rankings

You can allow us to create statistics and rankings in TomTom Sports applications using your information, including your gender, weight, height, body composition, age, activities locations, and history. You will be able to use the statistics and rankings to compare how you perform and progress against anonymized and aggregated TomTom Sports users whose profiles are similar to yours. Similarly, your anonymized statistics and rankings will be used in aggregated comparisons used by other TomTom Sports users. We will use your information without identifying you or other users in any way. You can choose to enable the statistics and rankings features at any time in the settings of your TomTom Sports applications. If you disable the feature, TomTom will no longer generate your statistics and rankings, and you will no longer have access to any aggregated statistics and rankings of other TomTom Sports users.


Help us improve

You can allow TomTom to use your activity information that you uploaded, the information about how you use the applications, and diagnostics information, to help us improve the TomTom Sports user experience, products, and services. These products and services include TomTom Sports Devices and TomTom Sports applications. For this, TomTom also uses the software and services listed below. We will use your information after we have made sure it is no longer linked to you and without identifying you.

TomTom uses Google Analytics Premium software to collect information about how you use the TomTom software and TomTom Sports applications. The usage information that TomTom collects does not contain location information or information that you entered or uploaded. TomTom has engaged in a contract with Google that limits your information for use only by TomTom and not by Google for any other purpose, such as advertising.

The TomTom software also sends diagnostic information, for example if the app crashes, which includes information that identifies your device, to Crashlytics. The diagnostic information is subject to the Crashlytics privacy policy, which can be found here: http://try.crashlytics.com/terms/. The collected diagnostic information is processed in the USA and used by TomTom to improve the TomTom software.

You can choose to send usage and diagnostic information or to stop sending this information at any time in the settings of your TomTom Sports applications.


Receive tips and suggestions

We will also use your information to provide you with tips and suggestions based on your individual activities and results to help to improve the way you exercise and your performance. They can also contain suggestions to purchase additional products or services. You can opt out of our mailings at any time in the TomTom Sports applications settings.


Downloading and deleting your information

The information you store in TomTom Sports can be downloaded or deleted at any time – you can access these functions from TomTom Sports applications. You can also delete your registration with us at any time. This will automatically delete all your information from TomTom Sports without the possibility to restore it.

If you have not used your account for a period longer than three years and we have not been able to contact you, TomTom will delete your account and the information stored in it.


Protecting your information

The information you upload is stored in the European Union and is subject to European data protection laws. TomTom applies security methods based on industry standards, including technologies such as pseudo-anonymization, hashing, and encryption to protect your information against unauthorized access, while stored and while being sent to and retrieved from your devices and apps.

We will not give anyone else access to your information or use it for any other purpose, unless explicitly and lawfully ordered to do so following due legal process.