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    How can we help you?

    I want to buy a safety camera service for my device

    I've just purchased a safety camera service, now what?

    I own a device with Lifetime Safety Cameras*

    I think I already have a Safety Cameras subscription, how do I check?

    I want to know which countries I can use Safety Cameras in

    Helpful Tips & Tricks

    Enabling or disabling safety camera alerts

    You can easily switch safety camera alerts on and off on your device. Click the link below and follow the steps for your device.

    Learn more
    Reporting new safety cameras

    If you pass a safety camera that you were not warned about, you can report it instantly. It will automatically be saved on your device and also sent to other users.

    Learn more
    Removing Safety Cameras from your device

    If you do not wish to use your Safety Cameras or receive updates to the service, you can remove the files from your device using MyDrive Connect or TomTom HOME.

    Learn more
    Device not recognized

    If your device is not recognized by your computer, you may need to install updated software or drivers.

    Learn more
    Device freezes

    In rare cases, your navigation device may not start correctly or may stop responding. If this happens, try resetting your device.

    Learn more

    How to stay up to date with both fixed and mobile safety camera alerts**?

    Regular updates via MyDrive Connect and TomTom HOME

    Most TomTom navigation devices come with fixed safety camera locations pre-installed on them that get updated every two weeks. Simply connect your device to your computer to download the latest updates using MyDrive Connect or TomTom HOME.

    Real-time updates on your navigation device

    Real time updates and mobile safety camera locations are sent to your device automatically. In order to receive these updates you need to have an active subscription to either Safety Cameras or LIVE-Services and a connected device. A connected device is a device that has a built-in SIM card, or that can connect to your cell phone to receive updates.

    Safety Cameras on your cell phone

    If you have an Android phone, you can also download our Safety Cameras app for Android – it’s free! Note that the app only provides safety camera information, not turn-by-turn navigation. For more information and to download the app, visit the Google Play Store.