What is last mile delivery tracking?

Customers expect more and more visibility of the last mile. With the increasing amount of online orders, customers want to be able to monitor their packages at any time – all the way from the grocery store to their doorstep, for example. Fleets thus need to provide efficient delivery services and accurate ETAs. Fleets need to make sure that up-to-date tracking information is communicated to the customers, including when there are unexpected changes.

GPS plays a huge role in location technology for fleet tracking – whether the fleet is composed of trucks, cars or bikes. Using tracking and routing APIs as well as logistics datasets, carrier applications help improve last mile deliveries within the planned expected time of arrival. Fleet managers can pinpoint the location of their fleet with precision, obtaining information on each vehicle's destination and estimated time of arrival, as well as trip data such as mileage, speed of the vehicle and timestamps.

However, getting a package delivered to a customer can be much more complex than getting it from point A to point B. Using tools such as tracking and geocoding APIs are therefore essential for fleet management. With constantly evolving technology, TomTom aims to improve fleet operations by incorporating location technology with both businesses and customers in mind.