The IFS PSO Workbench uses location information from TomTom.
The process starts when a customer generates a list of project requirements. These requirements range from: needed resources, required and available skill sets, and SLAs. Each entity contains an associated geolocation defining staff and job locations. These requirements are then passed into the IFS software system. Data is integrated into the IFS PSO from either IFS field service applications or from third party enterprise resource planning (ERP) solutions. Then, the customer defines a series of metrics including cost of staff and cost of travel. These metrics are then entered into the IFS software system, and this data set is used by IFS to create an optimization plan. The plan includes staff assignments, work shifts, costs of travel, and timelines.
TomTom location data brings intelligence
The IFS PSO solution provides world-class artificial intelligence (AI) based on route, resource and business value optimization for field service. Travel distance, costs, value and time are important elements driving the optimization algorithms. The resulting output can only be achieved with accurate mapping data and technology.
The IFS solution requires access to global map data which is of consistent and superior quality. This location data must also be in a standard format for automated processes to consume and generate the data artifacts required for the optimization engines. The combination of data quality, consistency, accuracy, common format and geographic coverage made TomTom the logical choice to power the IFS PSO solution.
They incorporate the TomTom map data, insert a series of nodes over their network, calculate distances, and synthesize the results into their database. This enables IFS to deliver accurate and up-to-date travel time calculations and optimized plans to its customers in real-time.
According to Paul Bouchier, Director Programme Development, Automation, R&D, IFS, ‘we evaluate and optimize many millions of routes per day for field service calls with accurate travel times from TomTom.’ With a view of the road network using TomTom data, IFS is better able to shape its model in real-time, dynamically adjusting to changes in road speeds and destination points.
Since incorporating TomTom location technology into the IFS solution, the consistency and reliability of the TomTom map data has been excellent, enabling substantial automation of many internal processes. TomTom also provides exceptional cooperative pre-sales support, enhancing the ability of IFS to secure future business. The PSO solution enhanced with TomTom location technology enables IFS customers to achieve:
- Improved customer satisfaction.
- Increased agility of field service operations.
- Better visibility into SLA status and achievement.
- Dynamic scheduling of field resources, in real time.
- Reduced drive time leading to improved operational costs.