When you are ordering in the TomTom online shop, it is required to have a MyTomTom account. If you do not have an account, it is created for you during the checkout process. This information is used for administration- and (when needed) shipping purposes.
The MyTomTom account also allows you to check the latest status of your order, makes it easier for placing future orders and it can also be used in TomTom HOME application.
TomTom offers a range of online payment options most commonly used in your country. You can choose from several online and sometimes offline payment methods. The availability of a certain payment method may vary per country.
In general the online payment methods like credit cards and online bank transfers are the fastest way to pay for your order. These payments are in most cases processed immediately, what means that your order can be finalized the same day. Using an offline payment method can talk longer, even up to several days, before we receive a positive authorisation from your bank. If we do not receive a positive authorisation within 28 days, we unfortunately have to cancel your order. When your transaction is authorised you receive an order acceptance confirmation email from TomTom.
All transactions are carried out by our payment service provider Bibit BV. This name will also appear on your bank- or credit card statement. All of the payments are done via a secure and encrypted connection (SSL). You can check this by the URL on the payment page in your browser (it starts with https://) or double click on the "lock" icon in the lower right corner of your browser.
When you order a shippable product (i.e. a Home charger or an extra windscreen mount) your order will be shipped with UPS. By default, we will ship to the same address as your billing address. You can enter a different shipping address in the checkout process.
For shippable products it is not possible to ship to a different country than the country of your billing address. So make sure you are shopping from the correct country website, the country of your billing address. Download products (i.e. maps, voices, safety cameras) do not require shipping; you will receive download instructions shortly after a successful payment.
We do our best to deliver your order within 5 business days of order acceptance.
Orders are shipped from The Netherlands, delivery time depends on the country you live in. Normally it is around 5 – 7 working days.
When your order is shipped from our warehouse, you will receive an email. In here you will also find a number and a link where you can trace your package through the UPS website.
All orders are shipped at “standard rate” cost. For Australia that would mean 33.50 AUD. You will find the costs in your Shopping cart and your order overview, just before you place your order.
Please note that Australia is subject to an import tax. The import tax can automatically be applied by customs and must be paid for on delivery.
For any additional questions you might have on our products, the online TomTom shop or your orders or repairs, please also have a look at our <a href="http://www.tomtom.com/support/index.php?Lid=1">online support</a> information.
If your question is not available in the frequently asked questions, the preferred way to contact us is by e-mail. This allows us to explain solutions the best way. For sending your question by e-mail, using or creating a MyTomTom is necessary.
If you wish to contact us by phone, call the <a href="http://www.tomtom.com/support/index.php?Language=1&query=contact&FID=368">phone number</a> for your country.