Support home :
Welcome to TomTom Customer Support.

At TomTom, we want to ensure that you can begin using and enjoying your TomTom product right away. In addition to giving you the best navigation products, we're committed to providing you with a comprehensive range of support resources. In the Online Help you can find solutions from our product support experts in 6 languages: English, French, German, Dutch, Spanish, and Italian and contact details for our customer support department.
You can also access the Downloads section of our website to find the latest free software updates, user guides and product documentation explaining how to install your TomTom product.
On this page you can find more details of how our Product Support works.



How to search
TomTom's Online Help contains answers to the most frequent requests from our customers, providing a quick and easy way to get the information you need, 24 hours a day.
Follow the steps below:

1. Select your TomTom PRODUCT;
2. Select your product MODEL;
3. Select a SUBPRODUCT and CATEGORY;
4. View ANSWERS by clicking the QUESTION which best matches your question.


Contact us
We primarily supply support in 9 languages via e-mail, as this allows us to explain solutions in the most effective way. You can write to us in: English, French, German, Dutch, Spanish, Italian, Swedish, Danish, and Norwegian. In your own My Questions History area you can also read our answers over and over again.

If you cannot find the answers you are looking for in our online support
If, after you have selected your TomTom product model, defined your question by choosing a subproduct and category, and searched our Online Help, you have not been able to answer your question(s), you will be offered the ability to contact us via email.

To submit a question via email login with your TomTom Suppport account email address and password, review the FAQs then you can submit your question to our Customer Support team.

To contact Customer Support team by phone call 1 866 486 6866 (available 8:30AM to 7:00PM EST Mon - Fri and 9:00AM to 5:00PM EST Saturdays)

NOTE: Hours of telephone support may vary occasionally due to administrative or systems maintenance, company events, observed U.S. holidays or events beyond our control.

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