Support home :
Welcome to TomTom Customer Support.

At TomTom, we want to ensure that you can begin using and enjoying your TomTom product right away. In addition to giving you the best navigation products, we're committed to providing you with a comprehensive range of support resources.



Find your answer online

  • Our Online Help can answer most of your questions quickly and easily, 24 hours a day. You can find your answer in 9 languages:
    English, French, German, Dutch, Spanish, Portuguese, Italian, Czech and Polish.

    You can find your answer in one of two ways:

    Browse Questions and Answers Search by keyword
    1. Go to Online Help.
    2. Select your TomTom product.
    3. Select your model.
    4. Select your question category.
    5. Click a question to view answers.
    1. Go to Online Help.
    2. Enter your keyword in the search field.
    3. Click GO.
    4. Click a question to view answers.

  • Alternatively, check if the TomTom Products or Services pages can answer your question.

  • Check if the manual can answer your question. Click here to download the latest version.

 

 

Contact us

Although TomTom is dedicated to providing answers to your questions online, you may want to contact one of our Customer Support representatives.

To contact our Customer Support team, please create a MyTomTom account and then choose whether you want to contact us by email or phone.


  • By email
    We give support in 13 languages via email. You can write to us in: English, French, German, Dutch, Spanish, Portuguese, Italian, Danish, Swedish, Norwegian, Finnish, Czech and Polish.

    We can answer your question more quickly and efficiently if you give us as much detail as possible when you contact us.
    1. Go to Online Help.
    2. Select your TomTom product.
    3. Select your model.
    4. Select your question category.
    5. Click on contact us at the bottom of the page or at the bottom of a proposed answer.
    6. Login with your email address.
    7. Submit your question to our Customer Support team.



  • By phone

    Image Our phone lines can be quite busy on Mondays and Tuesdays. You can avoid waiting times by phoning us later in the week or contacting us through our online support form instead.

    If possible, please provide an e-mail address or recent incident number when phoning TomTom Customer Support. This will allow us to help you faster.

    English
    Phone numbers
    Opening hours
    UK 08451610009 Monday - Friday: 9:00 a.m. to 6:30 p.m. GMT
    Republic of Ireland 1890812008 Monday - Friday: 9:00 a.m. to 6:30 p.m. GMT
    USA 866 486 6866
    Monday - Friday:  8:30 a.m. to 7:00 p.m. EST
    Saturday: 9:00 a.m. to 6:00 p.m. EST
    South Africa 0800980670 Monday - Friday: 9:00 to 19:30 GMT+1
    Australia 1300 135 604 Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST
    Latvia 0037180003446
    Monday - Friday: 9:00 a.m. to 5:00 p.m. CET+1
    Lithuania 00370880030896
    Monday - Friday: 9:00 a.m. to 5:00 p.m. CET+1
    Estonia 003728000044381
    Monday - Friday: 9:00 a.m. to 5:00 p.m. CET+1
    New Zealand 0800 450 973 Monday - Friday: 9:00 a.m. to 5:30 p.m. NZT
    From other countries    +31208501004 Monday - Friday: 9:00 a.m. to 7:30 p.m. GMT+1

     

    Ceské Telefonní císlo Provozní hodiny
    Ceská republika +420 23 90 00 491 pondelí-pátek 09:00 to 16:00 CET

     

    Dansk Telefonnummer Åbningstider
    Danmark 35256514 Mandag - Fredag: 10:00 til 17:00 CET

     

    Deutsch
    Telefonnummern
    Öffnungszeiten
    Deutschland 01805003842 Montag bis Freitag von 10:00 bis 18:30 Uhr MEZ
    14 Cent/Min. vom deutschen Festnetz (mobile Tarife können variieren)
    Österreich 0810102557 Montag bis Freitag von 10:00 bis 18:30 Uhr MEZ
    Schweiz 0844000016 Montag bis Freitag von 10:00 bis 18:30 Uhr MEZ
     
    Eesti see English above

     

    Español
    Numero de telefono   
    Horarios de apertura
    España 913496508 Lunes-Viernes: 10:00 - 17:00 CET

     

    Français
    Téléphone
    Horaires d'ouverture
    France 01 703 635 82 du lundi au vendredi de 10h00 à 17h30 CET
    Belgique 078250157 du lundi au vendredi de 10h00 à 17h30 CET
    Suisse 0844000091 du lundi au vendredi de 10h00 à 17h30 CET

     

    Italiano
    Numero di telefono
    Orari di apertura
    Italia 0245281004 lunedì-venerdì ore 10:00 - 17:00 CET
    Svizzera 0844000040 lunedì-venerdì ore 10:00 - 17:00 CET
     
    Latviski see English above
     
    Lietuviškai see English above

     

    Magyar
    Telefonszám
    Nyitvatartási idő
    Magyarország 0036 177 792 27 Hétfő - Péntek: 09:00 - 17:30 CET

     

    Nederlands
    Telefoon
    Openingstijden
    Nederland 0208501007 Maandag t/m vrijdag van 09.00 tot 18.30 CET
    België 078250156 Maandag t/m vrijdag van 09.00 tot 18.30 CET

     

    Norsk
    Telefonnummer
    Åpningstider
    Norge 81556710 Mandag - Fredag: 10:00 til 17:00 GMT+1

     

    Polski Numer telefonu Godziny otwarcia
    Polska +48 22 34 91 598 od poniedzialku do piatku 09:00 to 16:00 CET

     

    Português
    Número de telefone
    Horário de abertura
    Portugal 808781222 De Segunda à Sexta : Das 09.00 às 17.00 GMT
     
    Brasil Para contato com o suporte técnico no Brasil por favor envie e-mail para sac@tomtom.com.br ou ligue:

    Sao Paulo +55 (11) 4062-0115
    Campinas +55 (19) 4062-0115
    Rio de Janeiro +55 (21) 3005-3413

     

    Русский
    Номер телефона
    Время работы
    Россия 007 499 271 3190 Понедельник - пятница: с 09:00 до 17:30 по московскому времени

     

    Suomi
    Phone number
    Opening hours
    Suomi 03039038 Monday - Friday: 10:00 to 17:00 CET

     

    Sverige
    Phone number
    Opening hours
    Sverige 0776620010 Monday - Friday: 10:00 to 17:00 CET

     

    Türkce
    Telefon numarası
    Çalışma saatleri
    Türkiye 0090 212 356 9707 Pazartesi-Cuma: saat 10:00 -18:00 arası

     



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