J.D. Power and Associates Recognizes TomTom Commitment to Customer Satisfaction Excellence for the Third Consecutive Year
Dec 01 2009
Concord, MA – December 1, 2009 – TomTom, the world’s leading provider of navigation solutions and digital maps, today announces that it has been recognized for call center customer satisfaction excellence for the third year in a row under the J.D. Power and Associates Certified Call Center Program. According to J.D. Power and Associates, TomTom has successfully passed the rigorous standards of the certification process and exhibited a solid commitment to customer satisfaction. TomTom is the only GPS Company to date to receive the award.
J.D. Power and Associates conducted a rigorous call center site audit reviewing TomTom’s policies and procedures as well as a random survey of TomTom customers who recently contacted the call center. Customer support representatives are evaluated based on several criteria: courtesy, knowledge, concern for the customer, usefulness of the information provided, convenience of operating hours, ease of reaching a representative, and timely resolution. TomTom’s call center has handled more than 900,000 telephone, e-mail and fax interactions in 2009 from its operations in Concord, MA and Watertown, NY.
“This distinction by J.D. Power and Associates is unparalleled in the portable GPS industry. This recognition demostrates our strategy and continued commitment to provide the best support to our customers,” said Jocelyn Vigreux, President of TomTom Inc.
TomTom’s Call Center has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience".
For J.D. Power and Associates 2010 Call Center Certification ProgramSM information, visit www.jdpower.com.
For more information:
Media Relations Specialist
TomTom NV (AEX: TOM2) is the world’s leading provider of navigation solutions and digital maps. TomTom NV has over 3,300 employees working in four business units – TomTom, Tele Atlas, Automotive and WORK.
TomTom's products are developed with an emphasis on innovation, quality, ease of use, safety and value. TomTom's products include all-in-one navigation devices which enable customers to navigate right out of the box; these are the award-winning TomTom GO family, the TomTom XL and TomTom ONE ranges and the TomTom RIDER. Additionally, independent research proves that TomTom products have a significant positive effect on driving and road safety.
Tele Atlas delivers the digital maps and dynamic content that power some of the world’s most essential navigation and location-based services (LBS). Through a combination of its own products and partnerships, Tele Atlas offers digital map coverage of more than 200 countries and territories worldwide. The Automotive business unit develops and sells navigation systems and services to car manufacturers and OEMs. TomTom WORK combines industry leading communication and smart navigation technology with leading edge tracking and tracing expertise.
TomTom NV was founded in 1991 in Amsterdam and has offices in Europe, North America, Middle East, Africa and Asia Pacific. TomTom is listed at Euronext Amsterdam in The Netherlands. For more information, go to www.tomtom.com.