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TomTom Inc. Committed to Customer Satisfaction Excellence, as Recognized by J.D. Power and Associates

Nov 18 2008

TomTom Inc. Committed to Customer Satisfaction Excellence, as Recognized by J.D. Power and Associates

Concord, MA – November 18, 2008 – TomTom, the world’s leading portable navigation solutions provider, today announces that it has been recognized for call center customer satisfaction excellence for the second year in a row under the J.D. Power and Associates Certified Call Center Program. This distinction is unparalleled in the portable GPS industry, and acknowledges TomTom’s continued commitment to provide “An Outstanding Customer Service Experience.”

According to J.D. Power and Associates, TomTom has exceeded the rigorous standards of the certification process again this year, exhibiting a solid commitment to customer satisfaction. The TomTom call center operations handled more than 900,000 telephone, e-mail and fax interactions in 2008 from its call center in Concord, MA and Watertown, NY.

J.D. Power and Associates also conducted a random survey of TomTom customers who recently contacted its call center. The evaluation criteria of the customer support representatives include courtesy; knowledge; concern for the customer; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution.

“We are extremely honored that, for the second consecutive year, TomTom Inc. has been awarded the J.D. Power and Associates Call Center Customer Satisfaction Excellence Award for providing an outstanding customer service experience,” said Jocelyn Vigreux, President of TomTom Inc. “TomTom is the only GPS company to have ever received this prestigious award. The recognition is a true testament to the dedication we’ve had and success we’ve achieved in making the TomTom customer experience a consistently positive one.”

For more information:
Kevin Carter
Media Relations Specialist
Tel: 978.405.1840

About TomTom
TomTom NV is the world’s leading navigation solutions provider. TomTom's products are developed with an emphasis on innovation, quality, ease of use, safety and value. TomTom's products include all-in-one navigation devices which enable customers to navigate right out of the box; these are the award-winning TomTom GO family, the TomTom XL and TomTom ONE ranges and the TomTom RIDER. Additionally, independent research proves that TomTom products have a significant positive effect on driving and road safety. TomTom offers a portfolio of content and services for TomTom’s navigation products, which are easily available through TomTom HOME. TomTom also provides navigation software products that integrate with third party devices; the TomTom NAVIGATOR software for PDAs and smartphones. TomTom WORK combines industry leading communication and smart navigation technology with leading edge tracking and tracing expertise. TomTom’s products are sold through a network of leading retailers in over 30 countries and online. TomTom was founded in 1991 in Amsterdam and has offices in Europe, North America, Asia Pacific and South Africa. TomTom is listed at Euronext Amsterdam in The Netherlands. For more information, go to

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