TomTom Awarded for Commitment to Customer Satisfaction by J.D. Power and Associates
Feb 23 2011
Concord, MA – February 23, 2011 – TomTom, the world’s leading provider of location and navigation solutions, has been recognized for call center customer satisfaction and excellence for the fourth year in a row under the J.D. Power and Associates Certified Call Center Program.
“Being recognized by J.D. Power and Associates for outstanding customer support for the fourth consecutive year firmly substantiates our continued commitment to our customers,” said Doug Kahn, VP of Operations for TomTom, Inc. “We are honored by this award and will remain focused on delivering the best customer experience.”
J.D. Power and Associates conducted a rigorous call center site audit reviewing TomTom’s policies and procedures, as well as a random survey of customers who recently contacted the call center. Customer support representatives are evaluated based on several criteria: courtesy, knowledge, concern for the customer, usefulness of the information provided, convenience of operating hours, ease of reaching a representative, and timely resolution.
TomTom’s Call Center has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience."
For J.D. Power and Associates 2010 Call Center Certification ProgramSM information, visit www.jdpower.com.
Founded in 1991, TomTom (AEX:TOM2) is the world’s leading supplier of location and navigation products and services focused on providing all drivers with the world’s best navigation experience. Headquartered in Amsterdam, TomTom has 3,500 employees and sells its products in over 40 countries.
Our products include portable navigation devices, in-dash infotainment systems, fleet management solutions, maps and real-time services, including the award winning TomTom HD Traffic.
For the world’s most up-to-date route planner, including live traffic information please visit www.routes.tomtom.com
For further information, please visit www.tomtom.com
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