Privacy Policy

Scope

TomTom Incorporated and its parent company, subsidiaries and affiliates (collectively “TomTom”, “us”, or “we”) appreciate the interest you have shown in its products and services by visiting the website www.tomtom.com ("Website") or related communication channels such as, without limitation, TomTom HOME or TomTom WORK (“Communication Channels”). This Privacy Policy outlines the guidelines we have established with respect to the information TomTom collects when you interact with TomTom, such as when you visit our Website, when you use the products and services offered by TomTom, like the TomTom Plus services or TomTom HOME, or when you subscribe to our newsletter or when you call our Customer Support.

“Personal Information” is information about you that is personally identifiable to you like your name, address, e-mail address, or phone number, as well as other non-public information that is associated with the foregoing.

“Anonymous Information” means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.

In accessing the Website or related Communication Channels you accept all the terms and conditions of this Privacy Policy. You also agree that TomTom may amend and/or revise this Privacy Policy at its discretion and you agree to be bound by these revisions and amendments. Your Personal Information may be processed in the country where it was collected as well as in third countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.
If you do not agree with the terms and conditions of this Privacy Policy we request that you immediately cease using and accessing the Website or related Communication Channels as well as the products and services for which you need to provide Personal Information.

Collection of Personal Information by TomTom

The Personal Information we gather from you helps us learn about our visitors and customers. We use this information to provide you with our products and services and the products and services of our carefully selected partners, to develop new products and services, to better tailor the features, performance and support of our products and services, and to offer you additional information and opportunities.

We collect Personal Information that you submit to us voluntarily through our Website or related Communication Channels and your use of our products and services. The types of Personal Information we collect are:

• If you set up a “MyTomTom” account, we will collect your contact details such as name, address, gender, email address and country as well as, if appreciated, the information you provide us with in order to receive the newsletter of your preference.
• If you buy items from our webstore, we will collect your full name, the name of your company (if applicable), your postal address (each for shipping and billing purposes), email address, phone number, and all the information we need to process your payment of the purchase amount.
• If you request customer support services for TomTom products and/or services, we will collect Personal Information to enable us to provide such customer support services to you, including your name, mailing address, phone number, email address, and contact preferences. We will also collect other information about the TomTom products you own, such as the serial numbers, date of purchase and information related to a support or service issue, some of which might be Personal Information.
• TomTom may make bulletin boards or chat rooms available to you at our Website. By using a bulletin board or a chat room at our Website, you should be aware that you are sharing all information you post on such bulletin boards or chat rooms with other users, including any Personal Information that you may choose to share, which shall become public information. Please choose the information that you share carefully and accordingly. TomTom has no control over its use and is not liable in any way for anyone’s use, misuse, collection or disclosure of information disclosed on a bulletin board or in a chat room by any third party. The information presented on bulletin boards and in chat rooms reflects the views of the individual users.
• You may also be requested to provide Personal Information about a person other than yourself (for example if you want to purchase a gift for someone and this Personal Information is required for the fulfillment of the delivery of your purchase, or if you use the TomTom Buddies service), such as name, address, email address and/or location data. This Personal Information is used only for the purpose for which you provide it to TomTom. A record of such transactions will be maintained as permitted and/or required by applicable laws.
• TomTom may collect Personal Information through surveys for market research purposes to gain a better understanding of our customers, to improve our products and services, and to develop new products and services. The information we collect in such instances depends on the survey, but might include your name, address, age, information about your use of our services and products and the like.
• If you request TomTom Plus services such as traffic information, TomTom may collect location data from your TomTom device in order to provide you with the services requested.
• If you send us an email to apply for a position with TomTom, we will collect your email address and the full content of your email, included attached files, such as resumes, and other information necessary to process your application.

Any Personal Information which you supply to TomTom shall be true, complete and accurate in all respects. You agree to notify TomTom immediately of any changes to your Personal Information via our Website or related Communication Channels.

Cookie Policy

This Website uses Cookies to allow TomTom to collect data about the visitors of the Website and users of our service (that we may associate with Personal Information that we have collected from you) and to customise and personalise our Website and related Communication Channels for its viewers. A “Cookie” is a small text file that is placed on your hard disk by a web server and is used by our Website or related Communication Channels to identify your computer whenever you visit our Website. TomTom uses Cookies to store your preferences and other related information. TomTom does not use Cookies to gather other information from your personal computer. Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Website or related Communication Channels may not work properly.

Information Collected Via Technology

As you navigate our Website or related Communication Channels, certain Anonymous Information may also be collected passively, including your Internet protocol address, browser type, and operating system. We also use Cookies and data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the information for which you searched and viewed. We use this Anonymous Information to measure the traffic on our Website and related Communication Channels and to help us make our Website and Communication Channels more useful. We delete this information after a period of time.

TomTom may gather Anonymous Information from your TomTom device when you are using it or when you are connecting it to a computer by using TomTom HOME. This Anonymous Information may include information on how long it took you to travel certain routes, traffic patterns and on any technical glitches you may have encountered. The nature of the Anonymous Information that your TomTom device transmits to us will not enable us to trace it back to an identifiable person. We will only collect this Anonymous Information if you agree to provide it to us and you can always disable that such Anonymous Information will be provided to us by changing the settings of your TomTom HOME service.

Personal Information we receive from Other Sources

We may receive Personal Information about you from third parties that provide us with data from their databases. We may add this information to the information we have already collected from you for the purposes described in this Privacy Policy.

How does TomTom processes Personal Information and Anonymous Information?

• Personal Information will be collected, processed, and used by TomTom for the purposes as mentioned in this Privacy Policy.
• Your Personal Information is used by TomTom to perform its obligations resulting from the delivery of the TomTom products and/or services to you, under the End-User License Agreement, Limited Warranty, if any, or any other terms that may apply. TomTom uses your Personal Information to respond to your questions and to fulfill your requests or to manage interactive customer programs. TomTom is entitled to contract third parties for its fulfillment of its obligations hereunder, however, TomTom will not provide your Personal Information to a third party without your permission, except as necessary to process your order, fulfill your requests or manage the interactive customer programs or if compelled by law. These third parties may help TomTom to i.e. process information, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services or to conduct customer research or satisfaction surveys. These third parties are also obligated to protect your Personal Information in accordance with this policy. TomTom is and will remain responsible for the use of your Personal Information.
• You acknowledge and agree that TomTom may use Personal Information to contact you via mail, via e-mail or phone to inform you of our (new) products and/or services and the products and services of our carefully selected partners, promotions we may offer, to submit a customer survey and any other marketing activity. TomTom takes measures to select product or service providers that are reputable. However, we cannot make any representations about the practices and policies of these companies. If you do not want TomTom to share your information with third parties, [you can let us know by indicating such preference and “opting-out” by following the instructions provided at the time you register as a member with TomTom or each time we request information from you or at other points or by contacting us directly (please see contact information below)]. TomTom is entitled to contract third parties to perform its direct marketing activities. TomTom may use your Personal Information to conduct market research, to improve our products and/or services, to provide more responsive customer service and to improve our Website, products and services.
• TomTom may provide, distribute or disclose your Personal Information to third parties where TomTom reasonably believes that it is required to do so to conform to legal requirements or litigation, to protect and defend the rights or property of TomTom or other third parties, to enforce this Privacy Policy or act to protect the interests of its users. TomTom is also entitled to disclose your Personal Information for the purposes of national security or other issues of public importance, at TomTom's discretion.
• Your Personal Information and Anonymous Information are stored by TomTom in a central database. This central database is shared by all TomTom entities that will use this information on a “need to know” basis in accordance with this Privacy Policy.
• You acknowledge and agree that TomTom may exchange any Personal Information between the TomTom entities including, but not limited to, those based in countries within and outside the EU, for the purposes mentioned in this Privacy Policy.
• TomTom may create Anonymous Information records from Personal Information by excluding information (such as your name) that make the information personally identifiable to you. We may use this Anonymous Information to analyse usage patterns, to improve our services and reserve the right to use and disclose Anonymous Information to third parties in its discretion.
• If our company or our assets are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

Your Choices regarding your Personal Information

We offer you choices regarding the collection, use and sharing of your Personal Information. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below).

Despite your indicated e-mail preferences, we may send you e-mails regarding our products and services or notices of any updates to the terms and conditions or Privacy Policy.

You may change any of the Personal Information in your account by editing your account information at your profile area in your “MyTomTom” account.

Information for Persons Outside the United States

By consenting to this Privacy Policy, you confirm that you command knowledge of English is sufficient to understand the terms and conditions set forth herein.

For persons in the European Union, as used herein, terms such as “Personal Information” refer to “personal data” as defined by the Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. We will not collect any personal data from you unless you provide it to us voluntarily with your freely given specific and informed consent. By using TomTom, our Website, products and/or services, you agree that we may transfer your personal information outside the European Union in connection with the purposes stated in this Privacy Policy. Your personal data may be transferred to the United States (and/or other non-European Union jurisdictions, as applicable).

California Privacy Rights

Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. For inquiries regarding our disclosure policy, please refer to our website www.tomtom.com/support.

Transfer of Business Assets

In the event that TomTom undergoes a change of control or is sold or transferred, or in the event that substantially all of its assets are sold or transferred to a third party, TomTom’s website, products and services, and any personally identifiable information collected by TomTom, will be among the transferred assets. By using our Website, products and/or services, you hereby agree and consent to such transfer or assignment of your personal information collected by TomTom or to a change of control of TomTom, and you further waive any claims that could be made against us in relation thereto.

Feedback

If you provide feedback to us, we may use such feedback for any purpose, provided we do not associate such feedback with your Personal Information. TomTom will collect any information contained in such communication and will treat the Personal Information in such communication in accordance with this Privacy Policy.

Other Sites

Our provision of links to other websites or locations is for your convenience and does not signify our endorsement of such other websites or location or its contents. We have no control over, do not review, and cannot be responsible for these outside websites or their content and privacy practices. Please be aware that the terms of our Privacy Policy do not apply to these outside websites. If you are concerned about the privacy policy of a certain third party, you may contact them directly or visit their individual web sites to learn more about their individual privacy policies.

Regarding Children

TomTom, our Website, products and services are not directed toward children.  If you are under the age of 13, you may not give us any Personal Information, you may not create an account on our Website, you may not sign up for or participate in any of our services, or buy anything through our Website. Except as may be required by law, TomTom will not knowingly collect, maintain, or disclose any Personal information from children under the age of 13. If you are between the ages of 13 and 18, please let your parent or guardian know about this Privacy Policy and get his or her permission before you give us any of your Personal Information, before you use any of our bulletin boards or chat rooms, before you sign up or participate in any of our services, and before you buy anything from our Website. Do not disclose your real name on a bulletin board or in a chat room, and never tell anyone online anything private about yourself or your family, including your phone number and address. TomTom encourages parents and guardians to spend time online with their children to become familiar with the types of content available on the internet, including our Website. Parents and guardians should regularly oversee their children’s use of e-mail and other online communications and transactional features. Control tools are available from online services and software manufacturers that can help provide a safe online environment for kids.

If you are a parent or guardian who has discovered that your child has submitted his or her Personal Information without your permission or consent, we will take reasonable steps to promptly remove that information from our database at your request. To request removal of your child’s information, please send an e-mail to support@tomtom.com and be sure to include in your message the same account name, password, and email address that your child submitted.

Safeguarding the information you share with us

We recognize our responsibility to protect the Personal Information you entrust to us. We take precautions including administrative, technical and physical measures to safeguard your Personal Information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Whenever you give TomTom sensitive or confidential information, such as credit card numbers, we will use standard encryption technology when transferring or receiving such information to ensure that your privacy is protected. Unless otherwise specified herein or on the site where you make a purchase, credit card numbers are used only for payment processing and are not retained for marketing purposes.