Premium & Plus Motor Clubs
Who is Covered?
Your membership benefits cover you and one other person living in your household - even a dependent up to age 22 away at college - driving any vehicle owned, leased, or furnished to you/them with permission of the owner.
Type of Vehicles Covered
Your membership was designed to cover all self-propelled, four wheel vehicles designed, licensed and used for private on-road transportation, with trucks limited to a carrying capacity of up to 2,000 pounds, subject to membership guidelines section. Commercial vehicles are not eligible for coverage.
Your membership covers you for road service disablements such as flat tires, dead batteries, out of gas, or lockouts. You are covered up to a maximum of either $50 or $100 per event, dependent upon the program selected, for up to four service events per membership year. Service will be provided for one disablement for the same cause during any consecutive 7-day period. Coverage includes:
- Battery Boost - If your vehicle won’t start due to a dead or weak battery.
- Flat Tire Service - If you have a flat tire, we’ll install your inflated spare.
- Fuel Delivery - If you run out of gas, an emergency supply will be delivered to you. The cost of fuel is covered up to five litres.
- Winching - If your vehicle is stuck in the mud, sand, or snow we will provide service to free your vehicle.
Emergency Lockout Service
Being locked out of your car is not only annoying and inconvenient, but potentially dangerous. As a member, you are entitled to emergency lockout service to help you gain entry to your locked vehicle. You are covered for up to either $50 or $100 per event, dependent upon the program selected.
If the auto service provider can’t fix the problem on the spot, we’ll arrange for your vehicle to be towed to the closest qualified repair facility or destination of your choice, covered up to either $50 or $100 per event, dependent upon the program selected.
When, because of unusual circumstances, you utilize the option of obtaining emergency services through your own road service provider (defined as an established commercial garage, service station, or other repair facility), and you wish to be reimbursed (up to a maximum of either $50 or $100, dependent upon the program selected, for that event), first you must call Cross Country Motor Club at 1-800-708-1080 and receive an authorization number. This number is necessary for reimbursement.
A roadside disablement is never a pleasant experience and can occur at any time in any location. At Sykes Assistance Services Corporation, we are concerned for your safety such that the first question we ask when you call for help is: “Are you safe?” ... and, with good reason. If at the time of the disablement you feel unsafe, our agents are trained to connect you to the police, fire, or emergency medical personnel while our agent stays on the line. We have invested significant resources into the development of the technology and processes required to link your call to the appropriate local public safety answering point out of thousands found across the United States. And this can be just the difference that matters in an emergency. So, should you ever have a vehicle disablement - and we sincerely hope you don’t - let us know if you’re safe because your safety is our primary concern.
TomTom Roadside Assistance Basic can ease the inconvenience of a roadside emergency.
TomTom customers in Canada who have purchased a personal navigation product can purchase or, if eligible, activate these services through a unique promotion code.
24 hour qualified emergency roadside dispatch assistance. Call the toll-free assistance number for the help you need to get back on the road.
- A trained emergency dispatch representative will secure the service required.
- You will receive an automated call-back with the estimated time of arrival & the name of the emergency service provider.
- You will be asked to provide a credit card number to our representative and payment will be sent directly to the provider for you.
Repair facility referral. This feature provides traveling TomTom Basic Members, in need of repairs, assistance in locating a nearby repair center that can help get them back on the road. Just call the 800# for assistance.
Emergency delivery of onsite battery replacement (excluding cost of the battery). If a TomTom Basic Member is in need of a replacement battery for their vehicle, we will arrange to have a provider deliver and install the battery onsite. This feature is available in most locations in Canada for most vehicles.
Lat/Long Vehicle location identification. We will reverse geocode the lat/long displayed on your TomTom device to pinpoint your location.
Emergency police, fire or medical dispatch. Simply call the 800# - our emergency dispatch representatives are trained to connect you to the police fire or emergency medical personnel while our representative stays on the line.
Roadside Assistance Information Card
Click here to download and print a TomTom Roadside Assistance card. Keep the card in your glove compartment for peace of mind and 24-hour emergency roadside assistance you can rely on.