Question

Answer

The moment you connect your TomTom device to a computer, your device should ask Do you want to connect to 'computer'. Once you tap YES it should connect to the computer. TomTom HOME then starts.

If your device is not connecting click one of the solutions below:

• Device not responding
  You connect your device to your computer but the device does not ask if you want to connect.
  
  

  	Try the following: Make sure your device is fully charged before connecting it to the computer. Reset your device. Click here to learn how to reset your device. First connect your device to the computer and then turn on the device using the On/Off button. Try using a different USB port. Connection to your computer may not be successful if you use a USB hub or a USB port that is on the keyboard, on the front of a desktop computer or a USB port that is not supported by your computer vendor.

  
  
  
• Device not recognised by HOME
  TomTom HOME does not start or does not recognise your device.

  	How does HOME respond once you tap YES on your device to connect? HOME does not open. If HOME does not open, it is probably not set to start when your computer starts up. To set TomTom HOME to automatically start up, do the following: Start HOME manually: * Windows: Click start > All Programs > TomTom > TomTom HOME. Macintosh: Double-click TomTom HOME.app in the Applications folder. In the HOME menu, click Tools > TomTom HOME Preferences. Select the General tab. Tick the box for Start TomTom HOME automatically when my computer starts. * If HOME is not installed on your computer, you can download the latest version from www.tomtom.com/home. HOME starts but does not recognise the device. Try the following: Make sure you are using the latest version of TomTom HOME. In TomTom HOME, click the Help drop-down menu and then click Check for TomTom HOME update. Download and install the file below. Close TomTom HOME. Download the following file to your computer. Once downloaded, do one of the following to unzip the downloaded folder: Windows: Right-click the file home images.zip and then select Extract all Macintosh: Double-click the file home images.zip. Copy the unzipped folder home_images to the root directory of your TomTom device. Open TomTom HOME again. HOME should now recognise your device.

  
  
  
• Device not recognised by computer
  Your device does not appear in My Computer (Windows) or on the desktop (Macintosh).

  	Select your operating system: Windows XP In Windows, try the following: Make sure you have the latest Service Pack for Windows installed. Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights to connect new hardware to your computer. Make sure your device is listed as a Removable drive under My Computer. If it is not listed, you should enable your device in the Device Manager. Enabling a device in the device manager To enable your TomTom device in the device manager, do the following: Go to Start > Control Panel > Performance and Maintenance > System. Select the Hardware tab . Press Device Manager. The Device Manager window opens. In the Device Manager window, expand Disk drives by clicking the plus sign . If your TomTom device is listed with a red cross, right-click on it and select Enable. Your TomTom device should now be listed as a Removable drive under My Computer. If your device is still not listed under My Computer, contact our customer support department for further assistance. Windows Vista In Windows, try the following: Make sure you have the latest Service Pack for Windows installed. Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights to connect new hardware to your computer. Make sure your device is listed as a Device with Removable Storage under Computer. If it is not listed, you should enable your device in the Device Manager. Enabling a device in the device manager To enable your TomTom device in the device manager, do the following: Go to the Windows Start button   > Control Panel > System and Maintenance > System > Device Manager. In the Device Manager window, expand Disk drives by clicking the plus sign . If your TomTom device is listed with an arrow, right-click on it and select Enable. Your TomTom device should now be listed as a Removable drive under Computer. If your device is still not listed under My Computer, contact our customer support department for further assistance. Macintosh In Mac OS X, try the following: When you connect your device to a Mac an icon appears on the desktop. Your device may appear as NO NAME. Make sure you are running the latest update for your version of MAC OS. To check for updates, go to Apple > About this Mac > Check for updates. Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights to connect new hardware to your computer. In the menu bar, select the Apple > System Preferences > Accounts. Make sure your Finder preferences are set to show Hard disks, CDs, DVDs and iPods on the Desktop. In Finder, select Finder > Preferences.

  
  
  

  If you need further assistance contact TomTom Customer Support.

   

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