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Question
My TomTom device won’t turn on. How can I reset my device?
Answer
In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. A reset does not delete any data.
Select your device from the list below to see how to reset it.
Charge your TomTom
Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.
Remove the SD card
If your device uses an SD card, remove it.
Reset your device
Use a straightened paper clip, or something similar, to
push the reset button for 15 seconds. See the pictures below for where to find the reset button.
Turn your device on
Press the On/off button for at least 5 seconds.
Insert the SD card
If your device uses an SD card, insert the SD card.
To reset your TomTom device, do the following:
Charge your TomTom
Charge your device for at least 2 hours before trying to turn it on again.
Remove the SD card
If your device uses an SD card, remove it.
Reset your device
Use a straightened paper clip, or something similar, to
push the reset button for 15 seconds. See the pictures below for where to find the reset button.
Turn your device on
Press the On/off button for at least 5 seconds.
Insert the SD card
If your device uses an SD card, insert the SD card.
To reset your TomTom device, do the following:
Charge your TomTom
Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.
Reset your device
Use a straightened paper clip, or something similar, to
push the reset button for 15 seconds. See the pictures below for where to find the reset button.
Turn your device on
Press the On/off button for at least 5 seconds.
To reset your TomTom device, do the following:
Charge your TomTom
Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.
Reset your device
Press and hold the On/Off button until your device restarts. This can take more than fifteen seconds.
Where to find the reset button
The reset button is on the bottom of your TomTom device.
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