To download TomTom HOME, please visit tomtom.com/home.

1. Double-click the HOME installation file, TomTomHOME2winlatest.exe.

2.Click Next.

3. Click Install to install HOME to the default destination folder.

• If you wish to change the destination folder, click Browse.

4. TomTom HOME installs.

5. When the installation completes, click Finish to run TomTom HOME.

To download TomTom HOME, please visit tomtom.com/home.

1. Double-click the HOME installation file, TomTomHOME2winlatest.exe.

2. Choose Run.

3. Click Next.

4. Click Install to install HOME to the default destination folder.

• If you wish to change the destination folder, click Browse.

5. TomTom HOME installs.

6. When the installation completes, click Finish to run TomTom HOME.

To download TomTom HOME, please visit tomtom.com/home.

1. Double-click the HOME installation file, TomTomHOME2maclatest.dmg.

2. The dmg file will autoextract and then provide the following screen:

3. Simply drag the TomTom HOME icon to the applications folder, as shown below.

4. TomTom HOME will install itself to your Hard Drive.

5. The TomTom HOME can now be run from your your Applications folder. You may also drag the icon to your Dock for easy access.

If the above steps did not help you resolve the customer's issue, please obtain the customer's System Information file through HOME, with the device attached to their computer.

To obtain the System Information, follow these steps:

1. Connect the TomTom device to the computer and run TomTom HOME.

2. Inside HOME select Help > System Information.

3. Click on Copy to Clipboard.

4. Open a text editor (e.g. Notepad) and choose Edit > Paste (Ctrl + v or + v).

5. Save the text file as anything.

6. Have the customer upload the file to their Right Now incident.

7. Check the text file to make sure the correct information is included.

After you have obtained the customers system information, please contact a Senior for escalation approval to 2nd Line (Concord).