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Question

How do I get in contact with your support department to ask a question?

Answer


Find your answer online

  • Our Online Help can answer most of your questions quickly and easily, 24 hours a day. You can find your answer in 9 languages:
    English, French, German, Dutch, Spanish, Portuguese, Italian, Czech and Polish.

    You can find your answer in one of two ways:

    Browse Questions and Answers Search by keyword
    1. Go to Online Help.
    2. Select your TomTom product.
    3. Select your model.
    4. Select your question category.
    5. Click a question to view answers.
    1. Go to Online Help.
    2. Enter your keyword in the search field.
    3. Click GO.
    4. Click a question to view answers.

  • Alternatively, check if the TomTom Products or Services pages can answer your question.

  • Check if the manual can answer your question. Click here to download the latest version.

 

 

Contact us

Although TomTom is dedicated to providing answers to your questions online, you may want to contact one of our Customer Support representatives.

To contact our Customer Support team, please create a MyTomTom account and then choose whether you want to contact us by email or phone.


  • By email
    We give support in 13 languages via email. You can write to us in: English, French, German, Dutch, Spanish, Portuguese, Italian, Danish, Swedish, Norwegian, Finnish, Czech and Polish.

    We can answer your question more quickly and efficiently if you give us as much detail as possible when you contact us.
    1. Go to Online Help.
    2. Select your TomTom product.
    3. Select your model.
    4. Select your question category.
    5. Click on contact us at the bottom of the page or at the bottom of a proposed answer.
    6. Login with your email address.
    7. Submit your question to our Customer Support team.



  • By phone

    If possible, please provide an e-mail address or recent incident number when phoning TomTom Customer Support. This will allow us to help you faster.

    UK English
    Phone numbers
    Opening hours
    From the UK 08451610009 Monday - Friday: 08:00 to 18:30 GMT
    From the Republic of Ireland 1890812008 Monday - Friday: 08:00 to 18:30 GMT
    From South Africa 0800980670 Monday - Friday: 09:00 to 19:30 GMT+1
    Australia 1300 135 604 Monday - Friday: 09:00 a.m. to 5:30 p.m. EST
    New Zealand 0800 450 973 Monday - Friday: 09:00 a.m. to 5:30 p.m. NZT
    From other countries +31208501004 Monday - Friday: 09:00 to 19:30 GMT+1

     
    Sverige/Dansk/
    Norge/Suomi
    Phone numbers
    Opening hours
    Sverige 0776620010 Monday - Friday: 10:00 to 17:00 CET
    Dansk 35256514 Monday - Friday: 10:00 to 17:00 CET
    Norge 81556710 Monday - Friday: 10:00 to 17:00 CET
    Suomi 03039038 Monday - Friday: 10:00 to 17:00 CET

     
    Français
    Téléphone
    Horaires d'ouverture
    France 0811025124 du lundi au vendredi de 10h00 à 18h30 CET
    Belgique 078250157 du lundi au vendredi de 10h00 à 18h30 CET
    Suisse 0844000091 du lundi au vendredi de 10h00 à 18h30 CET

     
    Deutsch
    Telefonnummern
    Öffnungszeiten
    Deutschland 01805003842 Montag bis Freitag von 09:00 bis 18:30 Uhr MEZ
    Österreich 0810102557 Montag bis Freitag von 09:00 bis 18:30 Uhr MEZ
    Schweiz 0844000016 Montag bis Freitag von 09:00 bis 18:30 Uhr MEZ

     
    Nederlands
    Telefoon
    Openingstijden
    Nederland 0208501007 Maandag t/m vrijdag van 09.00 tot 18.30 CET
    België 078250156 Maandag t/m vrijdag van 09.00 tot 18.30 CET

     
    Español
    Numero de telefono
    Horarios de apertura
    España 913496508 Lunes-Viernes: 10:00 - 17:00 CET

     
    Português
    Número de telefone
    Horário de abertura
    Portugal 808781222 De Segunda à Sexta : Das 09.00 às 17.00 GMT

     
    Italiano
    Numero di telefono
    Orari di apertura
    Italia 0245281004 lunedì-venerdì ore 10:00 - 17:00 CET
    Svizzera 0844000040 lunedì-venerdì ore 10:00 - 17:00 CET

     
    Ceské Telefonní císlo Provozní hodiny
    Ceská republika +420 23 90 00 491 pondelí-pátek 09:00 to 16:00 CET

     
    Polski Numer telefonu Godziny otwarcia
    Polska +48 22 34 91 598 od poniedzialku do piatku 09:00 to 16:00 CET



 

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